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FAQ and Support
Frequently Asked Questions
You can track your order through the "My Account" page under the "Order History" section.
The best food depends on your pet's species, age, health, and dietary needs. Consult with a veterinarian to choose the best option, such as dry food, wet food, or raw food.
Both types have their benefits. Dry food is convenient and helps maintain dental health, while wet food can be more palatable and provide extra hydration.
Some human foods are safe for pets in moderation, but many are harmful (e.g., chocolate, onions, grapes). Always check if a food is safe before offering it to your pet.
Identify the allergen with the help of a vet and switch to a specialized food that avoids those ingredients, such as grain-free or hypoallergenic options.
Store pet food in a cool, dry place, away from sunlight and moisture. Keep it in its original packaging or an airtight container to maintain its freshness.
It's best to transition your pet's food gradually over a week to avoid digestive issues. Mix small amounts of the new food with the old food, increasing the new food proportion over time.
The amount depends on your pet's size, breed, age, and activity level. Follow the feeding guidelines on the pet food packaging or ask your vet for personalized advice.
